Customers today expect channel choice. Aspect’s best-of-breed omnichannel call center software helps large contact centres achieve better customer satisfaction, higher agent productivity and greater overall efficiency by breaking down silos that no longer have a place in today’s interconnected, choice-driven world.
Enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over custom preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security, and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business, and increase loyalty– all in a fast, secure and reliable way.
The Intelligent Series OnCall Scheduling provides a powerful and customizable scheduling and workforce management tool to assign schedule coverage, view schedule coverage, dispatch messages to schedule contacts, and extend schedule information to clients via Web access.
You can directly access all the call recordings and analyze each and every conversation. Analyzing call recordings in a virtual phone system is one of the proven tools to improving your customer support. Apart from that, you can filter your call logs by applying various filters like Selecting a Specific User, Call Type,Specific Time Period. You can identify the flow of calls by applying such filters. You can also download the entire call log and recording history